Commitment to Value: Custom Client Services Solution (C²S²)

Commitment to Value: Custom Client Services Solution (C²S²)

Buyers of legal services demand value for their legal spend, and now, with Custom Client Service Solutions (C²S²) Womble Carlyle is able to deliver value as never before.

C²S² is Womble Carlyle’s proprietary customized service delivery program premised on our sensitivity to the unique needs and wants of each legal-services buyer.

The objective of C²S² is to develop for our clients a customized service delivery program hallmarked by defined client relationship management attributes and coupled with clearly defined, often alternative, fee proposals based on sub-units of work. The concept is to not only provide our clients with superior legal service that is specifically shaped to their unique success metrics and definitions of "value," but also to offer our clients fee structures that are predictable and designed to work within their budgeting processes and needs.

Among the components of C²S² are:

• Staffing combinations that permit optimum service delivery and cost based on client needs and wants. In addition to Womble Carlyle’s nearly 600 "traditional" lawyer ranks including partners, associates and paralegals, we also are able to form teams utilizing contract attorneys, non-lawyer professional staff, word processors and document specialists, and outsourced professionals.
• Proprietary technology that allows us to automate tasks formerly requiring hands-on attention. Our technology also facilitates team communication, enhances project management, efficiently shares work with client staff, and further drives out costs from legal service delivery.
• Pricing alternatives that feature defined management commitments for each client relationship, coupled with bracketed fee proposals for our legal services based on the various sub-units of work involved in the matters for which our clients require our assistance.
• Utilization of an Engagement Efficiency Model that allows us to team with our clients to design -- on the spot and to their specifications -- staffing alternatives that allow clients to, themselves, participate in the selection of team member levels as well as details about the actual work units to be undertaken.
  Womble Carlyle’s proprietary C²S² is based on our extensive primary research into the needs and wants of legal-services buyers, including but not limited to those in the Association of Corporate Counsel (ACC), an organization with which we are teaming to define and deliver value for all buyers of legal services.

As a law firm long known for innovation and as a significant sponsor of the ACC, Womble Carlyle is one of the private law firms and other organizations supporting the Association of Corporate Counsel’s Value Challenge project, which is intended to create law firm business models better aligned with what corporate clients want – value-driven, high-quality legal services that deliver performance for a reasonable cost and develop lawyers as both savvy counselors and efficient business partners.

We look forward to working with you to thoroughly understand your definitions of legal service value, and to team with you to develop your own custom client service solution.